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Reservations - Changing/Cancelling

Reservations - Changing/Cancelling

Reservations - Changing/Cancelling

Questions and answers related to changing/cancelling reservations.

  1. Visit our hotel booking engine page.
  2. Click the 'Modify/Cancel' link
  3. Enter your reservation 'Confirmation Number'
  4. Enter your 'Last Name'
  5. Click 'Retreive Reservation'
  6. Our hotel booking engine will locate and retreive your reservation.

Kindly note a few important points when trying to retreive your hotel booking:

  • Our hotel booking engine will only display hotel reservations made through www.raphael.com.cy
  • Our hotel booking engine will not display group bookings or reservations made over the phone or by email.

 

 

Please visit our Terms and Conditions page for our latest reservation cancellations, refund policy and no show policy.

If you made your hotel reservation through our hotel booking engine (and it is within the cancellation/modification time frame) you may retreive and modify it via our hotel booking engine. Simply follow the steps below:

  1. Visit our hotel booking engine page.
  2. Enter your 'Confirmation Number'
  3. Enter your 'Last Name'
  4. Click 'Retreive Reservation'
  5. Our hotel booking engine will retreive your reservation.
  6. Click Modify This Reservation'
  7. Please note: Changing dates, the number of persons, or the number of rooms will require the re-selection and scheduling of enhancements, package inclusions, and service requests. Please note the current selections before continuing.
  8. Click 'OK'
  9. Modify your reservation
  10. Click 'Step 3: Continue Reservation'
  11. Click 'Complete Reservation'
  12. You will receive a modified reservation confirmation email. Please note, it may take up to 15 minutes for this to come through.

 

If you made your hotel reservation through our hotel booking engine (and it is within the cancellation/modification time frame) you may retreive and cancel your reservation via our hotel booking engine. Simply follow the steps below:

  1. Visit our hotel booking engine page.
  2. Enter your 'Confirmation Number'
  3. Enter your 'Last Name'
  4. Click 'Retreive Reservation'
  5. Our hotel booking engine will retreive your reservation.
  6. Click 'Cancel This Reservation' and follow the onscreen instructions.

 

To retrieve your confirmation number, please contact +357 25 834 333 or email info@raphael.com.cy. Please note, you will only be able to display bookings made through www.raphael.com.cy

Yes! You will need to contact our reservations department on international +357 25 834 200 or local 25 834 200 with your name and dates of your reservation.

To request a reservation for your group or for more information, please email groups@raphael.com.cy or call International +357 25 834

200 or local 25 834 200 for more information.

 

 

No! Customers modifying reservations after the early booking discount expiry date are no longer able to receive the early booking discount. Normal booking engine rates are applicable.

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Awards

Travellers' Choice® 2014 Winner ISO Certified TripAdvisor Certificate of Excellence 2014
European Hotel Awards - (2013 - 2014) World Travel Awards, Cyprus' Leading All Inclusive Resort (08, 09, 2010, 2011) World Travel Awards, Mediterranean's Leading Resort (2009, 2010, 2011, 2012)
Blue Flag Award (2014) Prestige Hotels of the World (2010 - date) Green Key Award (2014)

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