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Children age: 3-12
Infants age: 0-2
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Spa Etiquette

For the visit to the Serenity Spa to be enjoyable not just by you, but also other guests, follow these simple rules of politeness and hygiene.

Appointments
Please contact us in advance to make a booking for either the spa or hair dressing salon in order to book your preferred treatment times before your arrival in the spa. 

Punctuality
Please arrive 10 minutes before your scheduled reservation. This allows time for leisurely check in, a change of clothes and a few quiet moments to relax before your treatment. Late arrivals will be charged in full and given only the remaining time of the session.

Consideration
To ensure the serenity of the spa experience, we ask that you turn off your mobile phones upon arrival. In the relaxation room, please respect other guests and keep conversations quiet and noise to a minimum level.

SPA gift vouchers 
A perfect way to spoil a friend or loved one. Spa Gift Vouchers can be purchased from the spa reception for a variety of different amounts and treatments.

Packages
Whilst we have done our best to arrange a full array of packages, we do understand that everyone has different needs and requirements. Please do let us know if there is anything else we can arrange for you and we will be happy to tailor make a programme just for you. Your comments and opinions are always welcome.

Seasonal and special treatments 
Please do ask our therapists about any special treatments that may be available seasonally or tailored to your individual requirements.

Be alert
Please alert our staff if you are: pregnant, suffer from muscle or joint injuries, varicose veins and broken capillaries, are using retin-A creams, have any sensitivity to iodine, are taking any photosensitive medication, have had recent laser treatment or plastic surgery, suffer from heart disease, hypertension, thyroid problems or any other problems that may affect your treatment. The above conditions may come in conflict with some of our treatments. 

Male or female therapist?
It’s up to you. Spas make every effort to accommodate guests’ wishes in this regard. Keep in mind that at peak hours, it may be harder to fulfil your request, and that for less-requested treatments, the spa may have only one therapist available. Remember to book in advance. If you are a fan of a particular therapist, chances are someone else is as well.

SPA cancellations 
A 24-hour cancellation policy is required to help us reschedule your appointment. If a cancellation is made less than 24 hours prior to your appointment time, a 50% charge will apply whilst a full charge will be imposed for no shows or a cancellation made within a 4 hour period of the appointment time.

Opening Hours and Contact Details
Our Serenity Spa is open every day throughout the year.
Operating hours: 08:00-20:00hrs 

For guests calling from outside the resort, you can contact us for your appointments at: St Raphael Resort at +357 25 834200 or by calling the Serenity Spa directly at +357 25 834332.

For guests calling from their rooms, please dial 4332

You can also email spa@raphael.com.cy

Credit card details or room numbers will be asked to confirm treatment reservations.