Frequently
Asked
Questions
Below you will find a list of FAQ categories containing related questions. Should you not find an answer to your question, please don't hesitate to contact us for assistance.
How to get here, answers all your questions with regards to our location, transportation services to get to our resort, including a map and directions from both international airports.
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Questions and answers related to bookings and payments.
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Answers to questions related to our rooms and suites.
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Questions and answers related to our restaurants and bars.
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Answers to questions related to infants and children.
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Questions and answers related to disabled guests
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Questions and answers related to Check-in and Check-out
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Questions and answers related to changing and cancelling reservations.
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For general information requests, reservations, sales and marketing, groups and conferences, weddings, business and corporate clients, internet sales or job vacancies.
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Answers to questions related promotions, special offers and enhancements
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Questions and answers related to our Serenity Spa.
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Questions and answers related to our members area
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